🍕 Papa John's Faces Class Action Lawsuit Over Text Messages
When "Opt Out" Means "Text Me More, Please"
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A man's character may be learned from the adjectives which he habitually uses in conversation.
Ah, Papa John's, the pizza empire that just can't seem to stay out of the headlines. This time, they're not in the news for their garlic sauce or their former CEO's antics. Nope, they're facing a class-action lawsuit that could cost them a pretty penny. Why? Because they apparently think "stop texting me" means "please, sir, may I have another?"
What's the Beef (or Pepperoni)?
Barry Lourie, the plaintiff spearheading the lawsuit, has raised concerns about the company's practices. He claims that Papa John's does not maintain an internal do-not-call list, nor does it train its staff on how to handle opt-out requests. This lack of a basic opt-out mechanism could be a significant legal misstep for the company, potentially exposing it to hefty fines and penalties.
Financially, the stakes are high. The lawsuit is seeking up to $1,500 in damages for each text message sent after an individual has opted out. With the number of plaintiffs involved, the total damages could exceed $5 million. But the lawsuit aims for more than just monetary compensation. It also calls for an injunction to halt Papa John's text messaging practices altogether. Additionally, the court has been asked to require the preservation of all records related to these allegations, including any data held by third-party vendors involved in the text message campaigns.
This lawsuit adds another layer to the legal challenges facing Papa John's. The company has also been implicated in other lawsuits alleging the use of session replay software to monitor the online activities of website visitors. These accumulating legal woes could signify a pattern of questionable consumer engagement tactics, further intensifying scrutiny over the company's practices.
As this legal battle unfolds, it serves as a cautionary tale for consumers. It raises questions about the boundaries companies should respect when reaching out to potential customers and highlights the importance of being vigilant about personal privacy.
Have you received unsolicited text messages from Papa John's? Your experience could be a crucial part of this unfolding story. Share your thoughts and join the conversation.
