📲Apple Faces Class Action Over AirPods Pro Gen 1 Sound Quality Issues
A lawsuit has been filed alleging that Apple knew about and failed to fix the first gen AirPods Pro issue with cracking sound.
A hero is someone who understands the responsibility that comes with his freedom.
Bob Dylan
As reported by ClassAction.org on November 5, 2024
Apple is facing a proposed class action lawsuit over alleged false advertising of their AirPods Pro Gen 1, with users reporting persistent audio defects including crackling sounds, static, bass loss, and increased background noise. The 51-page lawsuit highlights a significant disconnect between Apple's premium marketing and the real-world performance of these devices.
The Heart of the Complaint
The lawsuit alleges that Apple continued selling these potentially defective devices at premium prices ($249 per pair) until September 2022, despite:
Widespread user complaints emerging shortly after the October 2019 launch
Apple's own acknowledgment of the issues
A dedicated support page for AirPods Pro sound problems
When Apple launched the AirPods Pro Gen 1 on October 30, 2019, they promised:
"Pure, incredibly clear sound"
Superior noise-canceling capabilities
A "rich, consistent listening experience"
Premium performance above competitors
However, according to Moms Justice's investigation, these claims stand in stark contrast to users' experiences with the device.
The Timeline of Troubles
October 2019: Initial release
October 2020: Apple admits to "sound issues"
October 2021: Service program extended by one year
September 2022: Discontinued with the release of Gen 2
The Replacement Program Problem
While Apple offered replacements for units manufactured before October 2020, the lawsuit claims these replacement units often exhibited the same issues. As stated in the complaint, "users simply received another defective set of AirPods Pro Gen 1, with many users later experiencing the Audio Defect with the defective replacement set as well."
Technical Evidence
The lawsuit points to "microscopic examination" revealing that Apple significantly redesigned key components in the Gen 2 version, including:
DSP processor
Rear-facing microphone
Error microphone
These changes suggest Apple acknowledged the inherent issues in the Gen 1 design.
Legal Standing
The class action seeks to represent all U.S. individuals and entities who purchased Apple AirPods Pro Gen 1. The suit argues that consumers would not have purchased the devices, or would have paid less, had they known about these persistent audio issues.
Looking Forward
Moms Justice will continue monitoring this case's progress through the legal system. For those affected, no immediate action is required to join the lawsuit. Any developments or settlement opportunities will be communicated to potential class members.
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Source: ClassAction.org reporting, November 5, 2024
Note: This article is for informational purposes only and does not constitute legal advice. For specific legal guidance, please consult with a qualified attorney.